Term and Conditions

Welcome to Sports Surfing Shop! These Terms and Conditions outline the rules and regulations for using our website (www.uksurfingculture.com) and purchasing our products.

By accessing this website and placing an order, you agree to these terms. If you disagree with any part, please refrain from using our site.

Sports Surfing Shop is a UK-based retailer specializing in high-quality surfing equipment and accessories. Our mission is to provide surfers of all levels with the gear they need to enjoy the waves.

Company Address: 79 Bedford Pl, Southampton, GB SO1H 2YM

Contact Email: [email protected]

2.1 Account Registration

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Submit false or misleading information
• Use our products in ways that violate safety guidelines

3.1 Product Descriptions

We take care to accurately describe our products including:

• Bodyboards and accessories
• Surfboard fins (FCS II, FCS, Futures, Longboard/Retro)
• Wetsuits (Men’s and Junior)
• Surfboard maintenance products
• Transportation accessories

While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes.

3.2 Product Availability

All products are subject to availability. If an item becomes unavailable after ordering, we will notify you promptly.

3.3 Age Restrictions

Some products (e.g., surf wax, repair kits) may have age restrictions. By purchasing, you confirm you meet any applicable age requirements.

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion.

4.2 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card will be charged when we process your order.

4.4 Order Confirmation

You will receive an email confirmation once your order is placed. A second email will confirm dispatch.

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

Orders are processed within 1-2 business days before dispatch.

5.2 Delivery Areas

We ship worldwide except to:

• Parts of Asia
• Remote locations

5.3 Delivery Issues

If your package is lost or significantly delayed, contact us within 30 days of dispatch. We will investigate and work to resolve the issue.

6.1 Return Policy

You may return most items within 15 days of delivery if:

• Items are in original condition (unused with tags attached)
• Original packaging is included
• Proof of purchase is provided

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used surf wax
• Opened surfboard ding repair kits
• Wetsuits (unless faulty)
• Personalized/custom items

6.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Ship items to the provided address using a trackable service (at your expense)

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return results from our error.

All content on this website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8.1 Product Use

Our products are designed for surfing activities. We are not liable for:

• Injuries resulting from improper use
• Damage caused by failure to follow product instructions
• Consequential damages from product use

8.2 Website Use

We strive to maintain website availability but are not liable for:

• Temporary unavailability
• Technical issues beyond our control
• Any losses resulting from website use

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms periodically. The current version will always be posted on our website. Continued use after changes constitutes acceptance of the modified terms.

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Postal Address: 79 Bedford Pl, Southampton, GB SO1H 2YM